In all written correspondence, please include your full name, mailing address and telephone number, and indicate the test(s) about which you are requesting information. Include your TEA ID number, if available.
Contact ETS for test registration-related issues and questions/issues regarding payment, admission tickets and score reporting.
If you have questions about which test(s) you need to take or about certification requirements for Educator Preparation Program (EPP) candidates, contact your advisor, or the director or certification officer at your EPP.
If you have questions about applying for certification, contact the Texas Education Agency (TEA) or go to the TEA website.
To obtain information and registration materials, contact ETS:
PBT Test Center Comments
Comments about the test center or the conditions under which you took a PBT test must be submitted in writing to ETS by mail, email or fax. Comments sent by mail must be submitted or postmarked no later than 2 days after your test date. Comments filed with the test administrator will not be acted upon.
CAT Test Center Complaints
Comments about the test center complaints or the conditions under which you took a CAT test must be submitted in writing by mail, email or fax. Complaints must be submitted or postmarked no later than 2 days after your test date.
Test Question Inquiries
If you think there is an error in a test question that affected your response, tell the test administrator as soon as you finish the test or send a letter to the address below postmarked within 2 days of your test date.
In your letter, state the name and address of the center, the test date and name of the test, the number and content of the question and the section in which it appeared.