Calling hours for the phone numbers listed below are Monday-Friday 8 a.m. - 5 p.m. CST except where noted.
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Admission Tickets
ETS Customer Service: 1-800-205-2626 (U.S., U.S. Territories and Canada) 1-609-771-7393 (all other locations)
Applying for Certification
Texas Education Agency (TEA): 1-512-936-8400 (Out-of-state/out-of-country, certification by examination, charter school and temporary teacher certificate candidates should select option 2 to speak with a certification/credentialing specialist.)
Cancellation of a Test Because of Bad Weather or Natural Disaster
ETS Customer Service: 1-800-205-2626
Certification Requirements
Contact your advisor, or the director or certification officer at your Educator Preparation Program.
Disability Services
Phone: 1-866-387-8602 (toll free in the U.S., U.S. Territories and Canada) 1-609-771-7780 (all other locations)
TTY: 1-609-771-7714
Monday-Friday 8:30 a.m. - 4:30 p.m. EST
Educator Profile Problems (TEA Website)
TEA Customer Service: 1-512-936-8400
ETS TExES Website Log-in Problems
ETS Customer Service: 1-800-205-2626
Fees and Payment
ETS Customer Service: 1-800-205-2626
Identification Requirements
ETS Office of Testing Integrity: 1-609-406-5430
Registration
ETS Customer Service: 1-800-205-2626
TEA Website Log-in Problems
TEA Customer Service: 1-512-936-8400
Score Reporting
ETS Customer Service: 1-800-205-2626
Test Center Complaints
Test center complaints must be submitted in writing. See the appropriate link above for mailing information for your program.
Test Security Inquiries and Reporting
ETS Office of Testing Integrity: 1-800-353-8570 (United States only) 1-609-406-5444 (all other locations)
Tests You Need to Take
Contact your advisor, or the director or certification officer at your Educator Preparation Program.