Phone Contacts

All times noted are Central time.

 

Admission Tickets

Customer Service: 1-800-205-2626 Monday-Friday 8:00 a.m.-5:00 p.m.

Applying for Certification

Texas Education Agency (TEA): 1-888-863-5880 Monday-Friday 8:00 a.m.-5:00 p.m. (Out-of-state candidates calling this number should select 2 to talk to a credentialing specialist.)

Cancellation of a Test Because of Bad Weather or Natural Disaster

Customer Service: 1-800-205-2626 Monday-Friday 8:00 a.m.-5:00 p.m.

Certification Requirements

Contact your advisor, or the director or certification officer at your Educator Preparation Program.

Educator Profile Problems (SBEC Website)

SBEC Customer Service: 1-888-863-5880 Monday-Friday 8:00 a.m.-5:00 p.m.

ETS TExES Website Log-in Problems

Customer Service: 1-800-205-2626 Monday-Friday 8:00 a.m.-5:00 p.m.

Fees and Payment

Customer Service: 1-800-205-2626 Monday-Friday 8:00 a.m.-5:00 p.m.

Identification Requirements

ETS Office of Testing Integrity: 1-609-406-5430 Monday-Friday 8:00 a.m.-5:00 p.m.

Registration

Customer Service: 1-800-205-2626 Monday-Friday 8:00 a.m.-5:00 p.m.

SBEC Website Log-in Problems

SBEC Customer Service: 1-888-863-5880 Monday-Friday 8:00 a.m.-5:00 p.m.

Score Reporting

Customer Service: 1-800-205-2626 Monday-Friday 8:00 a.m.-5:00 p.m.

Test Center Complaints

Test center complaints must be submitted in writing. See the appropriate link above for mailing information for your program.

Test Security Inquiries and Reporting

ETS Office of Testing Integrity: 1-800-353-8570 or 1-609-406-5444 Monday-Friday 8:00 a.m.-5:00 p.m.

Tests You Need to Take

Contact your advisor, or the director or certification officer at your Educator Preparation Program.