Phone Contacts

Calling hours for the phone numbers listed below are Monday-Friday 8 a.m. - 5 p.m. CST except where noted.

Admission Tickets

ETS Customer Service: 1-800-205-2626 (U.S., U.S. Territories and Canada) 1-609-771-7393 (all other locations)

Applying for Certification

Texas Education Agency (TEA): 1-512-936-8400 (Out-of-state/out-of-country, certification by examination, charter school and temporary teacher certificate candidates should select option 2 to speak with a certification/credentialing specialist.)

Cancellation of a Test Because of Bad Weather or Natural Disaster

ETS Customer Service: 1-800-205-2626

Certification Requirements

Contact your advisor, or the director or certification officer at your Educator Preparation Program.

Disability Services

Phone: 1-866-387-8602 (toll free in the U.S., U.S. Territories and Canada) 1-609-771-7780 (all other locations)
TTY: 1-609-771-7714
Monday-Friday 8:30 a.m. - 4:30 p.m. EST

Educator Profile Problems (TEA Website)

TEA Customer Service: 1-512-936-8400

ETS TExES Website Log-in Problems

ETS Customer Service: 1-800-205-2626

Fees and Payment

ETS Customer Service: 1-800-205-2626

Identification Requirements

ETS Office of Testing Integrity: 1-609-406-5430

Registration

ETS Customer Service: 1-800-205-2626

TEA Website Log-in Problems

TEA Customer Service: 1-512-936-8400

Score Reporting

ETS Customer Service: 1-800-205-2626

Test Center Complaints

Test center complaints must be submitted in writing. See the appropriate link above for mailing information for your program.

Test Security Inquiries and Reporting

ETS Office of Testing Integrity: 1-800-353-8570 (United States only) 1-609-406-5444 (all other locations)

Tests You Need to Take

Contact your advisor, or the director or certification officer at your Educator Preparation Program.